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FAQ


    Dining
  • Do you have a restaurant on site?
  • Citrus Hotel Johor Bahru by Compass Hospitality has 1 restuarnt named "Citin Cafe".
  • What kind of breakfast is served at the hotel?
  • There are local favourites like nasi lemak, fried noodles and fried rice, as well as sausages, eggs, baked beans, sautéed vegetables and more for that continental touch. You’ll find 2 choices of bread, jam and butter, cereals, fresh fruits, salads plus a selection of juices, coffee and tea.
  • Is Indian food available for breakfast?
  • Regrettably, Indian food is upon request for group only
  • Where is the breakfast served and at what time?
  • The buffet breakfast is served at Citrus café located on the 2nd floor from 6.00 am – 10.30 am. If breakfast time is too early for you, do not worry as Citrus Café also functions as an A-la carte restaurant.
  • Is vegetarian food available in the restaurant?
  • Strictly speaking, the food served is not ‘Vegetarian’, however we have a viarity of dishes available that are suitable substitutes such as salads, bread at buffet counter. Main course upon request.
  • Is the food served in the restaurant halal?
  • Yes, the food served in Citrus café is halal.
  • Do you have 24 hours room service?
  • Currently, our room service is available upon request and the last order should be made before 10.30 pm.
  • Hotel Information
  • How do I make direct contact with the hotel?
  • You may email, call or fax the hotel,
    E: [email protected]
    T: +60 7 222 2888
    F: +60 7 221 6412
  • If I make an online booking, will I be offered a 'best rate'?
  • If you find a lower rate for The Continent hotel, room type and dates within 24 hours of making your reservation, send a claim to [email protected] We'll review the claim, and if approved, we'll match the rate and give you an additional 5% discount on the room.
  • Are your hotel rates per person or per room?
  • Hotel rates are based on per room per night
  • What are the type of credit cards accept during the reservation booking process?
  • We accept Visa and MasterCard.
  • What are the type of credit cards accepted during the hotel stay?
  • We accept Visa and MasterCard.
  • What are the type of elecrtronic payment forms accept during the hotel stay?
  • Online booking via CIMB Bank
  • Are my credit card details necessary when making a reservation?
  • Yes, your credit card details are essential to guarantee the reservation.
  • Will my credit card be charged?
  • We may block an amount on the credit card, equivalent to a 1 night’s room charge to guarantee payment but this block will automatically be released within two weeks if it is not redeemed. Furthermore, we do not charge without proper authorization from the guest. However, select packages may require full pre-payment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.
  • How safe are credit card details that are submitted online?
  • Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.
    For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
  • What is your cancellation policy?
  • All reservations must be guaranteed, either by a credit card or cash. All cancellations and changes must be made by 6:00 pm, local time, 48 hours prior to arrival date. Otherwise, either a penalty of one night's room rate plus tax and service will be billed to the credit card or the deposit received for the reservation will be forfeited. Any material changes requested within the cancellation period are subject to approval by the Hotel.
  • How many stars is the hotel?
  • 3 star
  • How many rooms do you have?
  • In total, there are 146 rooms at Citrus Hotel Johor Bahru by Compass Hospitality.
  • What is the hotel’s policy regarding children?
  • There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding. (however additional breakfast only) is charged If an extra bed is required, regardless of age, Family room will be applied Children 12 years and above are charged the full adult breakfast price of RM 15.00 nett. Children between the ages of 5 to 11 years are charged a rate of RM 7.00 nett per child/breakfast. Children 5 years and below eat breakfast for free."
  • Does the hotel provide baby-sitting services?
  • Regrettably, we do not provide baby-sitting services.
  • Are baby cots available?
  • Yes, baby cots are subject to availability
  • Do you have a gym?
  • Yes, we do have a gym at the property
  • Do you have non-smoking rooms?
  • Yes, all rooms are non-smoking room.
  • Do you have smoking rooms?
  • No, we do not provide smoking room.
  • Do you have twin, triple and quadruple rooms?
  • Yes, we have family rooms that can accommodate 3 persons and connecting room that can accommodate 4 persons.
  • Do you have inter-connecting rooms?
  • Yes, we have inter-connecting rooms.
  • What is the cost of an extra bed?
  • RM 60 (excluded breakfast)
    RM 80 (included breakfast)
  • Is there an additional charge for visitors?
  • No, visitors can join with free of charge.
  • Are luggage racks available in the guest rooms?
  • Available at Executive Floor (8, 9, 10).
  • Are umbrellas provided?
  • Yes, we do provide an umbrella in each room.
  • Do you provide in-room movies?
  • No, we do not provide in-room movies.
  • Do you have hairdryers in the rooms?
  • Available at Executive Floor (8, 9, 10). Lower floor upon rqst (3,4,5,6,7)
  • Does the hotel provide iron and ironing boards in all rooms?
  • Iron and ironing boards are upon request.
  • Can luggage be store at the property whilst I travel elsewhere?
  • Regrettably, we do not have enough space to store the luggages.
  • What is the weather like at the different times of the year?
  • Hot and humid year round with interspreed tropical rain showers
  • Is the tap water safe to drink?
  • Yes, it safe for drink.
  • Is there a doctor on call?
  • No, we do not have doctor on call.
  • What is the voltage is used in Malaysia?
  • 240 V
  • Can I connect my laptop in the room?
  • Yes, you can connect via wifi.
  • What kind of internet connection do you provide and what is the cost?
  • Free Unlimited High-Speed Wifi
  • Are dual telephone sockets available in the rooms?
  • Upon request
  • Do you have any meeting rooms?
  • Yes, we have a meeting room with charge.
  • Do you have a working desk in the guest rooms?
  • Yes, we have a working desk in all rooms.
  • Do you have multiple adapters in your guest rooms?
  • No, we do not have multiple adapters.
  • Do you provide daily newspaper and magazines?
  • No, we do not provide daily newspaper and magazines.
  • Do we provide shoe-shine services?
  • No, we do not provide shoe-shine services.
  • Do you provide laundry & express laundry services?
  • Yes, we do provide external laundry with charge.
  • Does the hotel have an executive club lounge?
  • Yes, we do have an executive club lounge
  • Do you have a coworking space?
  • No, we do not have a coworking space.
  • Is there a newsletter I can subscribe?
  • Yes, you may click on subscribe button at the bottom of each page on our website.
  • Do you have any special offers or discounts?
  • Yes, you may find it in offers tab on our website.
  • Can I use any voucher, promo code or gift box?
  • Yes, promo code is allowed to use on our website.
  • Can I book a room for a corporate meeting?
  • Yes, with a maximum of 5 people.
  • Do you have parking at the hotel?
  • No, we do not have parking facilities. But our staff can suggest the private parking nearby with charge.
  • Can I reserve a parking spot in advance?
  • No, we cannot reserve in advance.
  • How much is parking?
  • Depends on the policy of each private parking.
  • Do you offer valet parking?
  • No, we do not offer valet parking
  • Location & Surroundings
  • Is there public transport close to the hotel?
  • Yes, our hotel can connect easily to both bus stop and train station.
  • Are the shopping centers nearby?
  • Yes, we just located opposite to the shopping center within 5 mins walk range.
  • Do you have a tour desk?
  • No, we do have a tour desk.
  • What and where are local tourist attractions?
  • 1) Legoland - 25 mins
    2) JPO - 45 mins
    3) Angry Bird Park - 15 mins walk
    4) Sultan Abu Bakar State Mosque - 10 mins
    5) Puteri Harbour - 25 mins
    6) Johor Bahru Crown (in front of Johor Castle) - 15 mins "
  • What are the closest landmarks?
  • City Square Shopping Mall
  • What are the closest restaurants / markets?
  • Meldrum Street Food
  • What are the closest airports?
  • Senai International Airport
  • How far is the property from the airport and do you provide airport transfer? And if so, what is the cost?
  • About 45 mins (depends on traffic). We do not provide airport transfers
  • How much is an airport taxi or limousine?
  • Above RM 80 (one way trip) and we suggest to call a taxi via Grab with a cheaper price.
  • How far is the nearest hospital?
  • 10 mins
  • Is there a pharmacy nearby?
  • Yes, you may more informations directly from our staffs.
  • Is there a medical clinic nearby?
  • Yes, you may more informations directly from our staffs.
  • Where is the nearest bank or currency exchange?
  • Maybank, RHB Bank, UOB Bank
  • What time do banks open?
  • 9 a.m. on every Monday - Friday (except in shopping center, Bank is operated 7 days a week.)
  • Is there a train to and from the airport?
  • No, train cannot connect to the airport.
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